Harris Global are currently recruiting for a Product Manager to join a global organisation on a permanent basis in their London office working to a hybrid model. Key Responsibilities: Translate user needs into actionable, detailed requirements. Design and maintain the roadmap for ServiceNow and Jira, ensuring alignment with business goals. Prioritize and manage the technical team''s backlog to deliver critical features on time. Clearly articulate the product vision, updates, and progress to stakeholders at all levels. Oversee the delivery of new features and enhancements, ensuring quality and timeliness. Create and deliver comprehensive training materials to empower users in effectively leveraging ServiceNow and Jira. Identify inefficiencies and implement process enhancements for optimal workflows. Work closely with external vendors to manage platform maintenance, updates, and support. Ensure adherence to internal policies and external regulations across all activities. Analyse and track the performance of ServiceNow and Jira to ensure they meet user requirements and expectations. Key skills: Significant experience in managing products, particularly ServiceNow and Jira. In-depth understanding of IT service management principles and agile methodologies. Proven ability to manage relationships and communicate effectively with diverse audiences. Strong grasp of UX principles and their application in software development. Experience in managing multiple projects ..... full job details .....