As our Retail Product and Customer Manager, you''ll drive the performance of our direct, third-party and in-flight retail products, ensuring they deliver an excellent customer experience and maximise revenue in line with company targets. This role is varied, consisting of managing proactive and reactive customer changes, retail marketing activity, product and process development.You''ll report into the General Manager - Retail Product and Customer Experience, lead a team consisting of Product and Customer Executives/Analysts, plus work closely with other managers in the Retail department.As our Retail Product and Customer Manager, you''ll have access to a wide range of benefits including:Hybrid working (we''re in the office 3 days per week)Management bonus schemeColleague discounts on Jet2holidays and flightsWhat you''ll be doing:You''ll use customer and market data, from pre to post-travel, to identify trends and shape our retail product and marketing strategy in line with agreed objectives. You''ll also:Develop management reporting on product quality, customer profiles and satisfactionContinually monitor external retail developments and recommend actions to ensure that our products are competitively positionedShape, plan and manage all internally and externally funded retail marketing activity, working closely with stakeholders to improve the commercial effectiveness of this Help bring new retail products to market, from initial ideation through to implementationImprove ..... full job details .....