Tenancy Sustainment Officer - Merseyside We have an exciting opportunity to recruit a full-time Tenancy Sustainment Officer on a permanent basis in Merseyside, working Monday to Friday, 37 hours per week, paying £33k per annum. Key responsibilities: Supporting customers to maintain their tenancies/licence agreements through intensive housing management, ensuring they understand their rights, responsibilities and obligations. Ensure all housing management functions (voids, lettings, rent, ASB, service charge arrears and health and safety checks) are carried out to a high standard within agreed timescalesActing on breaches of tenancy/licence agreement where required, ensuring the warning process is managed appropriately Managing the voids process and promoting void properties to relevant stakeholders to minimise loss, ensuring all properties are ready to let Ensuring all health and safety compliance checks are completed and recorded by due dates i.e legionella, gas Undertake pre-lettings assessments, managing the new customer lettings process, completing sign-ups at the earliest opportunity alongside paperwork in relation to Housing Benefit claims Rent and service charge collection Monitoring and reviewing CCTV, ensuring safeguarding incidents/accidents and near misses are reported and responded to accordingly Take part in on-call rota 1 in every 6 weeksWhat you''ll need to succeed Minimum of 2 years'' housing management and experience of working with vulnerable people with ..... full job details .....