OverviewAre you able to mentor and lead a team with focus on the customer and what matters to them, while promoting Solus and Aviva values, principles and goals at one of our award-winning sites? Responsibilities The Role: To lead our Customer Service department, demonstrating our values and work principles, and those of Aviva. Working together to create a supportive and collaborative team working environment, which focuses on the customer and what matters to them. Our leaders identify opportunities to promote customer satisfaction and help embed a culture on site where everyone is responsible for the customer experience and work as a team to meet our customer expectations. Qualifications Desirable qualifications and experience: A strong customer focused background Proven leadership skills Coaching skills Financial acumen Knowledge of insurance principles desirable Who are Solus and what can they do for you? Solus is one of the largest body repair groups in the country, wholly owned by Aviva employing over 1000 expert people across 25 UK locations and have repaired over 700,000 vehicles in the last 15 years. Competitive bonus Group income protection with access to a GP and medical advice 24 hours per day for yourself and your family Our excellent benefits and rewards packages Competitive employer matched pension contributions Discounts on Aviva products and services Savings and benefits schemes Discounts and schemes for electric vehicle purchase for all employees ..... full job details .....