Role Purpose To provide administrative and customer access support to the Temporary Accommodation Team.To undertake sign up of applicants being admitted to temporary accommodation.To process the processing of invoices for emergency accommodation.Responsibilities To provide housing service advice and information to customers by telephone, email or in person as part of a reception service. To signpost clients to other services and departments as required.To work late as and when the service demands. This is to assist late comers for temporary accommodation.To ring around daily to secure properties for the use of emergency overnight accommodation.To follow up any interest from prospective new landlords as directed by Senior Access and Support Officer, provide them with the relevant information and inform them of the nightly rate.To allocate properties in accordance with client risks and general circumstances ensuring suitability in line with housing legislation.Requirements You must be able to demonstrate excellent customer service and show an ability to build good relationships with other departments, landlords and external organisationExperience working in a council or housing association Experience in temporary accommodation for at least 2 years Contract Monday to Friday 9am to 5pmThe role is hybrid - advise candidates that they may be required in the office 3 days a week.PAYE via UmbrellaRate negotiable depending on experience Initial 3 to 6 month contract with the ..... full job details .....