Credit Controller Permanent Stoke on Trent £28,000 (40 hours per week flexible) Our client who are part of a global organisation are seeking an experienced and dedicated new member of staff in the role of Credit Controller. The Overall purpose of the Credit Controller is to deliver a seamless credit control service to internal and external Clients on all matters relating to the collection and reporting of customer debt. Maximising collection performance whilst capturing full visibility of our client s debtor ledger profile. Proactively supporting the wider team by liaising with client accountants, surveyors and clients, to enable an efficient and effective credit control service to our clients and stakeholders. At all times ensuring RICS compliance regulations are followed and achieving best practise in all operations. Duties to include: Responsible for Real Estate Management credit control Ownership for the collection of rents and service charges within a specific timeframe, particularly around lease quarter days Contacting tenants by telephone, e-mail and post. Proactive tenant contact assisting the identification of disputes and potential nonpayers Drive the delivery of debt collection, meeting departmental KPI s, SLA s and internal targets Work with cashiering team to ensure accurate and timely cash allocation Maintaining tenant ledgers including reconciliations and contact information Timely management of tenant accounts when chasing debt Maintaining accurate debt ..... full job details .....