A successful IT support company in Chichester is seeking an IT Support Manager to lead an IT support team. With the opportunity to work with clients across Hampshire and Sussex, each day presents unique challenges and opportunities for growth! THE JOB: Overall, you will be responsible for a team of service desk engineers, ensuring procedures and best practices are followed and managing the team members'' day-to-day needs. This includes: Supervision of the team whilst maintaining a hands-on approach to incident managementCompleting reportsEnsure team and business level KPIs are metAnalyse workloads against resources to maintain desk coverage and service levelsPro-actively undertake call analysisProvide performance appraisals and objective setting. KEY SKILLS and EXPERIENCE: Extensive Service desk Manager experiencePrevious experience managing a team of 5+ employeesTechnical understanding of system, network and server-level problemsThe ability to motivate and inspire a team, and embrace new ideas and challenges SALARY and BENEFITS: 30,000 - 35,000, dependent on experience20 days holiday + public holidaysPensionCycle to work schemeFree onsite parkingCompany laptop, phone, and accessories Please apply today by sending your CV. No overseas applicants, please; visa applications will not be considered.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your ..... full job details .....