We are seeking a proactive and customer-focused Rental Income Support Officer to manage a patch of properties and help maximise rental income of approximately £70m per annum. Operating within a commercially driven, customer-centric environment, you will play a crucial role in income collection, tenancy sustainment, and early intervention to prevent rent arrears from escalating.This is an exciting opportunity to work closely with tenants, internal teams, and external agencies, ensuring compliance with statutory regulations, welfare reforms, and court protocols while providing high-quality customer service.Key Responsibilities Income Management: Maximise rental income through early intervention and direct engagement, ensuring accounts are kept up to date. Case Management: Handle a range of resident queries, from rent refunds to eviction proceedings, ensuring compliance with court pre-action protocol. Welfare and Benefit Advice: Identify residents eligible for Housing Benefit and Universal Credit, providing guidance to ensure income is sustained. Legal and Enforcement: Prepare court instructions for possession hearings, attend evictions, and liaise with legal representatives. Resident Support and Safeguarding: Conduct home visits, refer tenants to support agencies, and work with social services to protect vulnerable residents. Stakeholder Engagement: Develop partnerships with debt advice agencies, credit unions, social care teams, and advocacy groups to support tenants. ..... full job details .....