About the role As a Payroll Advisor for Moorepay you''ll be responsible for providing payroll support. You ll be communicating with clients, delivering a flexible and proactive payroll administration service in line with agreed timescales and service level agreements. Working within a multi-skilled team environment, you will play a critical role in providing a first class, professional service to our clients, recognising the importance of everyone providing a great client experience. This is a full-time, hybrid role working in our Swinton office Tuesday-Thursday with Mondays and Fridays working from home. Key responsibilities include: Working in a team alongside Payroll Assistants and other Payroll Advisors to ensure client payrolls are managed timely, accurately, and securely. Owning and taking responsibility for the client journey, always ensuring service excellence. Answering client queries about their Payroll or Moorepay systems via email and telephone, within service level agreements, striving for client advocacy and first contact resolution. Liaising with internal stakeholders, within Operations, Sales, Client Success, Marketing and Technology, to help manage client payrolls. Using the CRM to record details of all client interactions. Possessing full awareness of specific client requirements and ensuring these are documented within the payroll system. Complete all set tasks accurately and efficiently, adhering to deadlines, instructions, policies and procedures and ..... full job details .....