Do you have customer service experience? Are you looking for something new with great opportunities for you to upskill and progress? This role is a step straight into the financial sector and has fantastic benefits and career progression opportunities. A leading company in Shannon are looking for people to join their growing team. This role is a fantastic opportunity for people who are unsure of their career path as this role allows you to kick-start a career in the financial sector. This is an amazing opportunity for someone looking to start their career in the financial sector by gaining first-hand experience and getting the opportunity to gain a globally recognized APA Qualification that is funded as a part of your training with full study support provided. Duties: - Responsible for putting payment plans in place. - Handling a portfolio of customers. - Providing a high level of customer service at all times. - Deal with customer queries and complaints. - Escalate severe queries to management. - Deal with queries in a timely fashion. - Correspond with customers via telephone, letter and email. Skills and Experience: - 1-2 years experience in customer service - Call center experience- desirable - Graduates- desirable - Ability to work to targets and deadlines - Native level English required - Negotiation skills - I.T Knowledge Benefits: - Bonus available. - Pension from Day one. - Healthcare from Day One. - Full study support for APA. - 20 days holidays plus 3 company days. - Free parking on site. - Weekends off. - Hybrid working available. Skills: Customer Service Representative Customer Service Rep Customer Service Associate Benefits: pension healthcare bonus ..... full job details .....