Job Requisition ID:  37339 

Senior Consultant | ServiceNow Operate |

Flexible work arrangements – work in a way that suits you best, including part-time options Mentoring programs – receive support and coaching to progress your career Recognition culture to celebrate milestones and discounts at hundreds of retailers

Accelerate your career with Deloitte!

Are you ready to apply your ServiceNow expertise in a dynamic, client-facing role? Join our growing team and take your career to the next level.

What will your typical day look like?

As a ServiceNow Consultant in our Managed Services (Operate) team, you will work closely with clients to maintain, optimize, and enhance their ServiceNow environments. Your responsibilities will include:

Providing ongoing support, administration, and maintenance of ServiceNow platforms. Working with business analysts and clients to understand requirements and deliver enhancements. Configuring, troubleshooting, and improving existing ServiceNow modules, including ITSM, CSM, UI Builder, and ITOM. Managing incidents, problems, and changes in line with ITIL best practices. Ensuring system stability and performance through proactive monitoring and optimization. Assisting with ServiceNow upgrades, patching, and security compliance. Supporting integrations between ServiceNow and other enterprise systems. Engaging with stakeholders to drive continuous service improvement and maximize platform value.

About the team

Our ServiceNow Operate team provides ongoing platform management, ensuring that our clients’ ServiceNow environments run smoothly and efficiently. We partner with a range of industries, from financial services to government and healthcare, delivering stability, security, and enhancements that help businesses get the most out of their ServiceNow investment.

Enough about us, let's talk about you

You have a strong background in ServiceNow administration, support, and continuous improvement, with relevant certifications and a passion for solving client challenges. Specifically, you bring:

1-3 years of hands-on ServiceNow experience, particularly in ITSM, CSM, UI Builder, and ITOM. ServiceNow Certified System Administrator (CSA) - mandatory. Experience with incident, problem, and change management within an ITIL framework. Ability to analyse and troubleshoot ServiceNow issues effectively. Experience in configuring ServiceNow components, including workflows, UI policies, business rules, and integrations. Basic understanding of JavaScript for scripting and automation. Strong stakeholder communication and problem-solving skills. Exposure to ServiceNow implementation projects and upgrades (desirable). Familiarity with Agile methodologies and ticket-based work environments.

If you’re looking for a role that combines technical expertise with client interaction, this is the perfect opportunity for you. Join us to grow your ServiceNow career in a supportive and forward-thinking ..... full job details .....