Customer Service Team Leader, Marlow, Salary up to £38000 DOE Your new company A global leader in their industry are offering an exciting opportunity to join them as a Customer Service Team Leader.Your new role As the Customer Service Team Leader, you will be responsible for:Coordinate/lead the Customer Support team and ensure workloads are suitably managed, with work being shared/distributed as requiredMonitor, recommend and implement improvement processesReport on the Customer Service team performanceContinuously monitor and improve processes within the Customer Support team and implement new processesCoordinate and provide training to all members of the customer support team.Ensure the induction and training of new colleagues is delivered to expected standardsHandle Level 1 and 2 Customer Complaints and escalate where necessary to the Management TeamWork closely with the regional Sales TeamsCarry out and/or coordinate coverage of workload during periods of Customer Service absenceMake sure all CS team KPIs are metDeveloping maximum sales potential out of assigned customers through good customer service techniques, knowledge of the company''s products and servicesApplying knowledge of company products/services to efficiently process customer information and respond to enquiries, concerns and complaints in a diplomatic mannerEnsuring orders are entered and moved through the system to shipping accurately and promptlyApplying correct prices and discounts after seeking or ..... full job details .....