Incident Assurance ManagerPermanentReading - Hybrid working MBNL deliver and manage the mobile infrastructure that enables digital Britain. This is achieved by providing Transmission, Infrastructure Assurance and Tower and Operational Services to EE/BT and Three. The Operational Services directorate is accountable for ensuring the network sites are always accessible and available. It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences at the lowest cost. Reporting to the Senior Incident Assurance Manager, this role will involve relentlessly managing the delivery of Incident Assurance services by the supplier ecosystem to achieve agreed business outcomes and performance targets set by EE/BT, Three and the MBNL AOP. What you will do:Manage and proactively drive Service and Site Availability and Incident resolution and ticketing KPI''s and quality issues against contractual obligations and industry benchmarks.Identify and contribute efforts which will improve the methodologies, processes, systems, controls, capabilities, and relationships required to deliver service availability.Create a high performing, service-led organisation.Ensure and manage service providers in adherence to the incident management service outlined in the contract and relevant Service Operations Manuals (SOM''s).Manage Supplier led Emergency Site Restoration, Dead Sites process and Incident lists.Assure and ..... full job details .....