Principal Consultant (Contact Centre/CX) This critical role is an exciting opportunity for an experienced CX focused specialist to play a pivotal part in designing andamp; implementing advanced contact centre andamp; unified communications environments to ensure customer interaction andamp; operational efficiency. In this role, you will be leading the architectural design, strategy, and implementation of innovate solutions to help drive business value and improve customer engagement. Role Details: Permanent Remote/ad hoc travel to London Up to £120,000 (DOE) Responsibilities: Lead the design and implementation of robust contact center and unified communications solutions Develop and maintain architectural blueprints, ensuring alignment with organizational goals and industry best practices. Collaborate with executive leadership and stakeholders to define the technology strategy and roadmap for contact centres and unified communications. Guide the technical team in the Omnichannel integrations including any VOIP, SIP, and session border controllers (SBCs) to enhance communication capabilities. Oversee CRM integrations (eg, Salesforce, ServiceNow, SAP) to ensure seamless data flow and customer experience. Drive continuous improvement initiatives to enhance operational efficiency and customer satisfaction. Skills/Experience Required: Minimum of 8 years experience in solutions architecture or practice leadership within contact center and unified communications ..... full job details .....