Head of IT Service Management Location: Central Bristol, HybridSalary: Up to £83,000 % pensionAre you a visionary leader with a passion for IT service management? We are looking for an innovative and strategic Head of IT Services Management to revolutionise our IT Service Management portfolio, including the Service Desk, End-User Support, IT Assets andamp; Logistics and Service Transition functions which requires leadership for circa 100 members of staff.The role will manage the workloads, workflows and rhythms of the post, balancing the peaks and troughs and providing additional support to the overall IT Team, under the direction of the IT Operations Director so as to deliver the most effective service across the range of services IT provides.This is your chance to lead a talented team and make a significant impact on our digital transformation journey.Head of IT Service Management Key ResponsibilitiesShape the Future: Define and develop a cutting-edge IT Service Management Strategy.Drive Excellence: Ensure top-notch standards and quality in all deliverables.Optimise Budgets: Efficiently manage the IT Service Management Operational Budget.Inspire Your Team: Lead, motivate, and develop a high-performing team.Enhance Customer Experience: Create a vision for exceptional IT service provision.Manage Processes: Oversee Incident, Problem, Change Management, and more.Plan for the Future: Develop and own the Lifecycle plan for IT Services.Support Audits: Provide comprehensive ..... full job details .....