Front Desk Manager

money-bag £28000 per annum
Posted 1 week ago

Are you an experienced Front Desk Manager looking for an exciting new opportunity£ My client is a stunning independent hotel looking to expand their Front Office team and bring in a passionate determined Front Desk Manager to help support and assist the Front Office Manager team in the operation of the front desk. 

My client has recently become independent and are a super exciting project. They are looking to grow and expand their business, allowing for their employees to grow with them both personally and professionally.££ 
The duties and responsibilities of the Front Desk Manager will be: 

- Liaise with the Front Office manager and assistant manager to ensure all hotel policies are adhered to throughout the team.  

- Oversee the entire operations of the front desk, including check-in/check-out procedures, guest inquiries, and reservations. 

- Train, mentor, and manage front desk staff to ensure high standards of service and professionalism. 

- Handle guest concerns and complaints promptly and effectively, striving to resolve issues to the satisfaction of the guest. 

- Maintain accurate records and reports related to front desk activities, including occupancy rates, room availability, and guest preferences. 

- Collaborate with other departments to ensure seamless guest experiences and efficient hotel operations. 

The ideal Front Desk Manager will be: 

- Previous experience in a managerial/ supervisory role, ideally in a hotel setting. 

- Previous experience in a front desk or guest service role in a hotel or hospitality setting. 

- Strong leadership skills with the ability to motivate and inspire a team. 

- Excellent communication and interpersonal abilities, with a focus on providing exceptional customer service. 

- Detail-oriented with strong organizational skills and the ability to multitask in a fast-paced environment. 

- Ideally having experience in the Opera system. 

Salary: £28,000 per annum, approx, subject to change 
Schedule: 40 hours a week 
Job-type: Permanent, Full-time

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