Job Advert: Resident Liaison Officer Location: Coventry and Surrounding Job Type: Ongoing - potential for permanentAbout the RoleWe are currently seeking a dedicated and professional Resident Liaison Officer with experience in kitchen installation or refurbishment to join our team in Coventry. This is a ongoing position, offering an exciting opportunity for someone looking to make a difference in the community while helping to manage relationships between tenants and housing services. The successful candidate will be the key point of contact for tenants, providing assistance with any queries or issues, and ensuring that kitchen refurbishment projects or installations are delivered smoothly and efficiently.Key Responsibilities:Acting as the primary point of contact for tenants, offering advice, support, and resolving complaints or issues.Liaising between tenants, contractors, and housing teams to ensure clear communication, especially in relation to kitchen installations or refurbishments.Assisting tenants in understanding the scope of kitchen projects, including timelines, expectations, and process.Monitoring and managing tenant satisfaction regarding kitchen projects, ensuring minimal disruption and effective communication.Helping tenants understand their rights and responsibilities during home improvement work.Handling administrative duties related to tenant management and kitchen project updates, such as scheduling, records, and progress tracking.Assisting with tenant ..... full job details .....