Job description We are seeking a Service Advisor for a full-time, permanent, office-based role in the Smethwick/Oldbury area. The work schedule is 40 hours a week, 8am to 5pm, Monday to Friday (1 hour lunch). Role Purpose: Perform a counter sales interface-based role, achieving a consistently high standard of performance associated with quality, cost and delivery. Act as a front-line liaison between the customer and relevant company departments. Role Duties: Liaise efficiently and effectively with other departments as required to ensure the customer receives the highest possible level of service in line with the aims and objectives of the business. This includes but is not limited to checking of stock and advising production or admin of relevant parts /components to order, resolving surcharge issues. Receive, support and complete sales orders for both counter and contract customers. Help develop the existing customer base and to help grow this in line with the aims and objectives of the business as directed by the GM. Provide regular reports and feedback to the line manager including areas of concern. Ensure the accurate completion of company paperwork, including delivery and QHSE documentation. Provide information and technical information about products and prices. Complete paperwork accurately and efficiently. Arrange delivery and collection of products. Manage any Counter or Contract warranty issues/claims. Undertake filing activities on a regular basis. Candidate ..... full job details .....