As a Switchboard Operator of the WTW Switchboard you will be a member of a small team of 5 operatives reporting into the Facilities department within Real Estate and Workplace Services. Each day the switchboard takes in excess of 600 calls covering both internal and external queries. Queries can vary from the redirection of calls to an individual/business unit to a request for a specific pension plan. Although the post is supervised, there are periods of time when an Operator is required to demonstrate a considerable level of initiative, so we are looking for a candidate who has similar experience, strong customer service skills along with the ability to navigate around new systems. The hours are shift based covering 8am to 6pm. (8-4, 9-5, 10-6). Contracted hours are 7 per day: Week 1 - Monday and Tuesday Week 2 - Monday. Tuesday and Wednesday This averages 17.5 hours per week The Role: Principal Accountability: Real Estate and Workplace Services - Facilities Services Manager Key Responsibilities: Answering calls from internal and external sources at the Willis Towers Watson main UK switchboard Understand callers requirements to ascertain the correct department required Keeping Disaster recovery calls for the WTW business colleagues Maintaining team procedures and additional details to assist in call taking Ability to work shift patterns covering 07:45 - 18:00 daily The Requirements: Skills andamp; Qualifications Have a flexible approach to working within a busy team ..... full job details .....