Income OfficerLocation: London Salary: 29.05 per hour Umbrella Contract Type: TemporaryAbout the RoleWe are working on behalf of a London-based local authority to recruit a Income Officer. This is an excellent opportunity to manage a designated patch of properties, ensuring rental income is maximised while providing outstanding customer service. The successful candidate will be responsible for handling rent accounts, minimising arrears, and supporting tenants to sustain their tenancies.Key Responsibilities Manage a portfolio of rent accounts, serving as the first point of contact for tenants regarding rental payments, arrears, and financial support.Maximise income collection through early intervention, direct engagement, and proactive communication, including phone calls and home visits.Ensure compliance with the council''s escalation procedures and statutory requirements related to rent arrears.Establish and monitor rent repayment agreements while maintaining a customer-focused approach.Advise tenants on Housing Benefit, Universal Credit, and other financial assistance to optimise income collection and mitigate financial risks.Work collaboratively with internal teams and external agencies, including debt advice services, social care teams, and legal professionals.Prepare and submit court documentation, attend possession hearings, and provide support for evictions when necessary.Provide training and guidance to new team members, interns, and colleagues on best practices and ..... full job details .....