IT Service Desk Engineer£30,000 - £40,000 per annum - DOEFull Time - OnsiteLocation: Leeds Marshalls Mill, HolbeckAt Afinite we re looking for a proactive and positive IT Service Desk Engineer to join the team and support our customers with valuable IT support for Microsoft 365 environments.Company OverviewAfinite is a Leeds-based IT services and consultancy provider dedicated to helping organisations succeed through technology.Working with clients across the UK, EU, and US, we deliver IT solutions that drive growth, efficiency, and reliability. Known for our technical expertise and transparent, approachable service, we build lasting partnerships with our clients based on trust.Core RoleIn this role, you ll provide valuable IT support for Microsoft 365 environments, helping to troubleshoot and configure devices while delivering excellent customer service. Through clear communication, proactive problem-solving, and issue resolution, you ll play a key part in ensuring our clients'' success.Day-to-day, you ll respond to customer requests via email and phone, collaborating to resolve and progress their queries. When necessary, you ll escalate issues appropriately to ensure a smooth service experience.You ll also configure and support end-user equipment, manage server and Microsoft 365 infrastructure, and work alongside our business support team to produce client quotes and ensure accurate billing.We are committed to your professional growth, offering training, development ..... full job details .....