Communications Officer Full time - on site Hounslow Reporting to the Business Manager, but working closely with the Group Communications Department, develop and maintain a positive reputation for Hounslow. Also needs to work closely with key business leads and other internal departments including the Client, London Borough of Hounslow. In addition, liaising closely with Councillors, Resident Associations, Community Groups, to promote good customer care, develop, maintain and actively promote a positive service undertaken to foster a positive reputation and facilitate cultural change where necessary. Key tasks Ensure a consistent and timely approach to Councillor, FOI and MP correspondence by staff. Ensures and works towards the agreed media protocol to maintain good local, regional and national media relations. Develop and maintain the reputation by ensuring key messages are agreed, aligned and proactive campaigns are executed. Facilitate media visits on key topics and brief/escort journalists; Develop a range of publicity material to support understanding in the media and by the public about the contract, ensuring it is clear which organisation is responsible for what; Ensure the website content remains relevant and updated. Identify ideas and where appropriate, draft internal news, press releases and trade articles; Creates interactive social media content and campaigns Ensure any potential Crisis Communication issues are brought to the attention of the Business Manager ..... full job details .....