Contract Support Helpdesk, Receptionist, Administrator Your new role Provide an operationally sound service to both internal and external clients.Key ResponsibilitiesOperate QFM and Financial systems daily.Liaise and update key customers daily.Liaise and update the management team daily.Assist the engineering team daily.Ensure SLA and KPI compliance via QFM management.Anticipate and meet customer needs, building relationships.Respond to customers with effective communication.Follow procedures and processes to required standards.Achieve results within quality and time limits.Understand business needs and drive continuous improvement.Participate actively in a diverse team.Communicate messages and ideas clearly.What you''ll need to succeed Education:Essential: GCSE passes in Maths and English or equivalent.Desirable: Higher qualifications (A-level/HNC/Degree) or equivalent.Training:Essential: Proficient in Word, Excel, and Outlook (intermediate to advanced).Desirable: Knowledge of PowerPoint.Experience:Desirable: Previous customer-facing role experience.Aptitudes:Strong customer focus.Excellent verbal and good basic written communication skills.Self-motivated and systematic.Results/task-oriented, with attention to detail and accuracy.Excellent time management and organizational skills.Commitment to continuous improvement.Ability to work both independently and as part of a team.Character:Committed to customer service delivery.Reliable and committed.Confidential and ..... full job details .....