Our client is a leading company in providing security solutions for various industry sectors throughout the UK. We have been asked to support the recruitment of a Security Officer for a retail site, Queensgate Shopping Centre, Peterborough. The Role: This Security role is highly focused on Customer Service as well as Security. You will be responsible for following all client, site and company policies and procedures to ensure the safety and security of the Centre. The post is customer facing and front line and therefore requires the relevant license to fulfil the role. Responsible for: Regular patrols of the Centre and Car Parks Emergencies and evacuations are managed effectively, acting as a point of contact for tenants and emergency services Ensure that the daily occurrence book is completed with all incidents Ensure all identified hazards, risks and or maintenance issues are immediately escalated to line management Contractors arriving on site adhere fully to all requirements in line with HandS Liaise with local police, residents, authorities and neighbouring businesses to ensure the most effective security measures are adopted Provide an excellent level of customer service Investigate and resolve customer complaints Skills, knowledge and experience: Must hold a valid SIA Door Supervisors Licence Hold valid CCTV Public Space Surveillance Licence (an advantage) Must be computer literate Previous experience of dealing with authorities, clients and senior management Able ..... full job details .....