Service Desk AnalystFixed Term contract until 31st December 2025 25,000 plus Jumar BenefitsLocation: Warwickshire - hybrid working (2 days a week onsite, rest remote working) Jumar is expanding their Managed Services capability; and we''re recruiting for a customer focused Service Desk Analyst who is Midlands based. This is a superb opening to join Jumar on a fixed term basis, due to increased customer demand in the financial services sector. The role will be working at our client''s impressive HQ site in Warwickshire 2 days per week. As a 1st Line Support Analyst you will join the IT Service Desk, providing customer support for both desktop and business applications across the group. This will include; Logging, managing and ownership of incidents and requests, regular written and verbal communication with customers, proactive monitoring of incidents and requests contributing to the development and management of the Knowledge Base and liaising with suppliers, service groups and customers to ensure that agreed service levels are met.Skills/Experience -Experience in a busy telephone based customer services environmentCommercial experience in a 1st line service desk/helpdesk/technical support roleProfessional and polite telephone mannerProven customer service experience, ideally gained in a busy environmentExperience of MS Office and Lotus NotesDemonstrable analytical and problem-solving skillsKnowledge of IT on a professional levelSome Cloud deployment experience would be ..... full job details .....