Job Title: End User Device (EUD) EngineerSalary: Umbrella Rate: 250 per dayAbout the Role Service Care Solutions is assisting a police force with the recruitment for an End User Device (EUD) Engineer. The primary purpose of this role is to ensure that end-user device services meet high-quality standards, providing excellent customer experiences and adhering to agreed Service Level Agreements (SLAs). As an EUD Engineer, you will be crucial in maintaining service excellence, troubleshooting issues, and driving continuous improvement within ICT operations.Key ResponsibilitiesCustomer Experience: Deliver exceptional support to the forces user base, aiming to minimize disruptions and ensure a seamless user experience.Incident Resolution: Troubleshoot and resolve EUD incidents, requests, and problems within agreed SLAs. Identify and address patterns or trends proactively.Documentation: Inform the EUD Senior Engineer about necessary updates to documentation and knowledge articles.Project Support: Assist in scheduling and supporting moves, projects, events, and technical provisions, ensuring proactive service delivery.Performance Metrics: Meet and exceed agreed Key Performance Indicators (KPIs), User Experience Agreements, and SLAs.Dimensions of the RoleReporting Line: Reports directly to the EUD Operations Lead and collaborates closely with Business Partners, Infrastructure Services, Project and Programme Managers, end users, third-party suppliers, the ICT service desk, and ..... full job details .....