2nd Line IT Support Analystc. 32,000 Hybrid, LeedsPermanent Role Overview: Call all IT Support Technicians! Do you want to join a highly skilled team of like minded technical specialists, with the opportunity to learn new skills? I''m working with a Leeds based organisation who are looking for an experienced IT Support Analyst to provide 2nd line support to users, dealing with desktop, software, and printer issues. Main Responsibilities:Providing operational support to users via the IT HelpdeskAssisting users via email, phone, or in person, reacting to support queries Support the configuration and deployment of network infrastructure (wireless access points, routers / switches, patching)Provide advice across several devices and OS (Windows 10, IOS, Mac OSX) Identify new opportunities to improve the service delivery of the Helpdesk, ensuring its efficiency going forward Required Experience / Qualifications:Relevant degree or industry specific qualification (CNNA, MCSA, CCNP) 2+ years'' experience in a similar service-desk / helpdesk type role, with hands-on experience supporting users in a face-to-face environment Experience supporting Windows Server and Desktop / OSX operating systems Experience managing active directory services Proven experience with one or more of the following - Linux / SQL / SharePoint / Cisco Desirable Experience:Knowledge of PythonModis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply ..... full job details .....