CV Library is one of the UK''s most successful online job sites, and we work with thousands of the biggest names in recruitment, along with well-known corporate clients. We were proudly voted Employer of the Year 2022 by the Thames Valley Awards. Our Head Office is based in Fleet, Hampshire, with regional branches throughout the UK. We are currently in a phase of exceptional growth and performance and are now looking to aggressively build on that success. We have an exciting opportunity for a Service Desk Engineer to join our team. As a Service Desk Engineer, you will be responsible for providing technical support and troubleshooting solutions to our internal staff, ensuring their productivity and satisfaction. Key Responsibilities Ensuring all raised Issues are handled and resolved against agreed SLA''s and processes. Recording of all data relating to incidents within the ticketing system ensuring full alignment to the Incident Management Process. Administration of M365, D365, and other Microsoft Power Applications. Triage all incidents and escalate to next level support where required. Answering and resolving user desktop support requests. Responsible for new starters and leavers (office equipment, networking, telephony, PC or laptop setup and new user creation) Ad hoc duties as and when required by line management. Ensuring all Asset details and user accounts/licenses are managed in accordance with procedures and processes. Evaluating and testing new platforms ..... full job details .....