18Recruitment are working with a leading Residential Estate Agency and Property Management company with office across Birmingham and the West Midlands. They are currently going through large growth plans and are seeking a highly experienced Property Manager, either at mid to Senior Property Management level of experience. This position gives huge potential with a forward thinking company and to be part of a family run business, and not just a number. Key Responsibilities Manage tenant communications, addressing inquiries and resolving issues promptly while maintaining excellent phone etiquette. Prepare and manage budgets, monitor expenses, and ensure financial targets are met. Utilise Alto software for data entry, reporting, and tracking property performance metrics. Train, supervise, and mentor staff members in administrative tasks and customer service best practices. Collaborate with maintenance teams to coordinate repairs and improvements efficiently. Oversee the day-to-day operations of multiple properties, ensuring they are well-maintained and compliant with regulations. Develop and implement strategies for property management that enhance tenant retention and satisfaction. Conduct regular property inspections to identify maintenance needs and ensure high standards of cleanliness and safety. Requirements Strong administrative skills including proficiency in data entry and office management tasks. Exceptional communication skills, both verbal and written, with a focus ..... full job details .....