ROLE : Photocopier Field Service Engineer PACKAGE: up to 35,000 + car , fuel card , neg holidays ,pension etc CLIENTAn Managed Print specialist supplying products, services and leading-edge IT solutions covering areas within the South East - Essex / Home Counties / London JOB OVERVIEWConcept are currently recruiting for an experienced Photocopier / MFD Engineer within the office equipment and managed print services industry due to expansion of the service team. KEY TASKSTo service, repair and maintain photocopiers, and MFDs/MFPsEnsure all visits are completed in accordance with call control and SLAEnsure standard of repair/maintenance in accordance with company expectationsAdvise on potential upgrades (if applicable)Maintain records and paperwork as directed by managementProviding exceptional customer service at all timeAttend training sessions to keep skill sets updatedSoftware problem solving.Installation of hardware, movement of hardware.Regular contact with call schedulers.ESSENTIAL SKILLS AND EXPERIANCETo service, repair and maintain Photocopier / MFDsEnsure all visits are completed in accordance with call controlEnsure standard of repair/maintenance in accordance with company expectationsAdvise on potential upgrades (if applicable)Maintain records and paperwork as directed by managementProviding exceptional customer service at all timeAttend training sessions to keep skill sets updatedSoftware problem solvingInstallation of hardware, movement of hardware.Regular ..... full job details .....