URGENT ROLE - IMMEDIATE STARTER Are you an experienced Travel Consultant looking for your next home-based role within the Travel Industry?We are working with an established Tour Operator who are looking for an experienced Travel and Customer Service Executive to join their Reservations / Customer Service team.Promptly dealing with all customer interactions throughout the customer lifecycle. To maximise conversion opportunities and to deliver outstanding customer service. Duties:Ensuring all incoming calls are answered promptly and dealt with to the best of ability.Responding and following up on sales or customer care enquiries by email, telephone, webchat or any other channel.Completing bookings and making amendmentsMaximising upsale opportunities by ensuring clients are offered all upgrades and extras on every booking.Assisting clients with all further customer care activities including collecting payments and booking ancillariesInforming clients of changes to their holiday, processing brochure order requests and general queries from the clients.Attending any relevant training/educational visits provided by the company to develop knowledge and skills.Ensuring clients are sent any relevant holiday documentation upon booking and explaining online check in and Manage my Booking.Ensuring all email enquiries, web chat, social media interactions, text message and whatsapp enquiries are answered promptly and dealt with to the best of ability.Any other duties deemed necessary by ..... full job details .....