A Leading Company with a strong Media Speciality are seeking a 2/3rd Line Support Engineer to join there small but growing team. This role comes with a great salary package (dependant on experience) and company benefits, the candidate will benefits from a stable and steadily growing company to work within.JOB TITLE:2nd/3rd Line Support EngineerREPORTING TO: Head of ITHOURS: 9.30 am - 5.30 pm, Monday to Friday, Office Based - maybe some flexibility in the future.The successful candidate will primarily provide 2nd and 3rd line technical support for all incidents and service requests reported to the Service Desk in the London office. There will also be requirement to assist with day-to-day server maintenance and administrationRESPONSIBILITIES:Provide 2nd/3rd line support to all users including telephone and desk-side support, trouble-shooting general problems, answering queries from staff, configuring smartphones/mobile devices/desk phones and tablets, configuring laptops and PCs, and providing occasional off-site supportProviding applications support for Microsoft Word, Excel, Office 365, Outlook as well as the firm''s document management systemDay to day user account setup and administrationFollowing security procedures when importing and exporting dataSupporting the Head of IT with the business to help deliver various IT projectsManage and maintain Active Directory, Group Policy, and Intune environments.Troubleshoot and resolve complex technical issues escalated from the 1st ..... full job details .....