A 6-month contract Customer Service role in Fareham supporting a global business pays up to £28K pa. Your new company Join a global leader, dedicated to innovation with a large customer service function as they take on a transitionary project. To support the team, we require 2 Customer Service Representatives for a period of 6 months, supporting customer journeys.Your new role Reporting to the Services Manager, you will deliver an effective customer experience by:Answering inbound customer calls.Receiving and processing customer orders.Managing the day-to-day requirements of our customers.Logging and resolving customer queries/complaints etc. via CRM.Liaising with internal and external departments to resolve issues/queries in a prompt and efficient manner.Working closely with other departments to ensure customer orders are shipped to the highest level of service.Keeping and maintaining records of all orders and relevant documentation for easy reference.Processing credits subject to an appropriate level of authorisation.Ensuring all Internal Controls are complied with.Scanning all customer credit records and files on the computer systemWhat you''ll need to succeed Excellent spoken and written English Good organisational, problem-solving and administration skills.Able to use own initiative and make decisions within the remit of the role. Use of Microsoft Office, ERP and CRM systems.Enthusiasm and flexibility, a team player. Confident communicator.Strong customer-facing ..... full job details .....