As a Senior Customer Service Advisor within our Video team, you''ll work with customers on an appointment bases only to open youth accounts. You''ll book up to 8 appointments per day to support our customers, therefore diary management is key. Experience within a customer facing role will be beneficial within this position.If we receive a high volume of relevant applications, we may choose to close the advert earlier than the advertised date, please ensure you apply as soon as possible if you have the skills needed to become our next Video Senior Customer Service Advisor.Contract type: Monday to Sunday 7am-11pmTypical working hours: 9am-8pm to Monday to Friday and 9am-5pm Saturday to SundaySalary: £26,500Purpose of the roleTo provide exceptional customer service while resolving more complex customer needs/requests. AccountabilitiesProvision of customer service through various communication channels including chat, email and phone.Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.Collaboration with teams across the bank to align and integrate customer care processes.Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.Resolution ..... full job details .....