Job Summary

Job Description

What is the opportunity?

In this role, you will ensure that all work assigned to you is completed accurately, on target, and within regulatory standards. In addition, you will assist other RBC Investor Services (IS) departments/teams in the resolution of Client issues in order to maximize Client experience.

What will you do?

• Pre-screen, prepare and input all financial and various non-financial transactions by standard cut-off times. Includes but is not limited to: account set-up; redemptions, purchases, switches, non-complex NIGOs, direct trade and wire order placement and settlement.
• Monitor and clear Workflow/Capture items within Service Level Agreements (SLA).
• Apply all quality control procedures.
• Reconciliation and settlement of daily trades.
• Daily deposits and cheque processes.
• Message all accounts where unusual actions have occurred.
• Audit Transactions, question procedures, suggest improvements to processes and give accurate feedback to team members to help reduce errors and ensure a high accuracy rate.
• Communicate effectively with both internal and external client groups.
• Work with Manager to update Desk Operating Procedures and other tasks as assigned.
• Strong technical and analytical skills in running/debugging various applications and macros.

What do you need to succeed?

Must-have

• Experience within Shareholder Services or similar multi-client mutual fund administration environment.
• Good working knowledge/experience in the financial services industry, specifically in Mutual fund and Segregated Funds administration.
• Sound knowledge of Mutual Fund and Segregated Fund taxation and compliance/regulation – including Registered Products.
• Demonstrated ability to work successfully in a fast-paced, high-stress environment.
• Strong customer service skills.
• Computer literacy - Intermediate.
• Sound technical and analytical skills in running/debugging various applications and macros including MS Office.
• Ability to work overtime/long hours especially around peak season (RRSP), month-end and year-end to support the team.

Nice-to-have

• Proven track record in leading initiatives, managing cross-functional relationships.
• Completion of IFIC Mutual Funds Operations Course.
• Unitrax Recordkeeping System knowledge.
• FundSERV knowledge.
• Ability to read/write French.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate.
• Working with an exciting, close-knit, supportive & dynamic group.
• Opportunity to collaborate with other business segments within the bank.
• A comprehensive Total Rewards Program including bonuses and flexible benefits.
• Competitive compensation.

Job Skills

Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process Improvements.

Additional Job Details

Address: RBC CENTRE, 155 WELLINGTON ST W: TORONTO

City: TORONTO

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-02-14

Application Deadline: 2025-02-24

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients, and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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