Job Title: Regional Technical Service ManagerLocation: SheffieldSalary: CompetitiveJob type: Full Time, PermanentAn extraordinarily talented group of individuals work together every day to drive TNS'' success, from both professional and personal perspectives. Come join the excellence!Overview:TNS has an exciting opportunity an individual to join the TNS providing first class services in the Payments industry.The candidate will be part of a team providing Regional Technical Service Management in the Payments industry. The candidate will collaborate with both the Business and Operations Departments to ensure that Customer Satisfaction operates at optimal levels. They will ensure effective delivery of customer service/satisfaction by maintaining communications with customers and ensuring performance consistently within Service Levels. They will address customer concerns related to service delivery or support. They will assist with projects, troubleshoot issues, and work with partners and TNS global resources to achieve customer success. The RTSM will support internal customers as well and work closely with other Network Operations teams to ensure continual service improvement in the services we support.Responsibilities:Support all Global Divisions, with the mission of being the main customer advocate representing TNS Operations.Work closely with Network Operations team to provide proactive and reactive assistance to a diverse range of issues in order to resolve any underlying ..... full job details .....