Senior IT Service Manager DWP. Digital with Purpose.In recent years in DWP we have brought our IT in-house, introduce elements such as automation and self-service to our digital services, and accelerate the adoption of public cloud. We want to build on this success with your help. In this role, as an Senior IT Service Manager you will drive analysis and resolution of complex issues, enlisting support and escalating where appropriate to relevant IT service functions as part of one of the biggest IT estates in the UK. You own stakeholder relationships and make sure that Products and Services are delivering the best value for money in meeting business and user requirements and are able to offer guidance and respond effectively to queries about (for example) Product/Service design and policy. DWP is the UK''s largest government department. We help people into work and make payments worth over 195bn a year to support some of the most vulnerable people in our society. The scale of what we do is extraordinary, and our purpose is unique. We''d love you to join us. Delivery. Work. Projects. As a Senior IT Service Manager, you will be responsible for delivering high-quality and value-driven support for digital products and services that are used by millions of people and around 100,000 DWP colleagues. Your role is all about making that service levels meet agreed targets, managing end to end service performance, and overseeing contracts with third party suppliers. You''ll monitor ..... full job details .....