Customer Service Team LeaderLeading Manufacturing and Supply led businessLeeds Area - East / Outskirts 35,000 - 38,000Client DetailsPage Group are delighted to be working in partnership with a leading manufacturing and supply led business who support the construction industry, who are now looking for a Customer Service Team Leader to join them at their offices in the East Leeds areaDescriptionProvide direct leadership and support to between 5-8fte within a Customer Service TeamEnsure Customer Orders are assigned and processed in line with service level agreementsEnsure a world class level of service is provided to customers at all timesTake ownership of any escalated customer issuesIdentify areas of process failure or under-performance, providing recommendations to improve process and proceduresWork closely with wider business including, production, logistics, sales and financeKeep customers updated and informed with the status of their ordersProfileExperience in a similar customer service team leader / manager roleAbility to manage and drive performanceCustomer FocusedUse of CRM systems (SAP Desirable)Job OfferThe role of Customer Service Team Leader will join a business based in East Leeds and offers free parking.Salary on offer between 35,000 and 38,000 plus extensive company benefits which will be disclosed at a further ..... full job details .....