Customer Service Administrator
Eurocentral
Temporary 3 months initially with potential to extend
£12.01 per hour
Monday to Friday 7.00am - 4.00pm

Our client, a well-known organisation based in Eurocentral/Newhouse is seeking a Customer Service Administrator. This is a temporary position starting ASAP for 3 months initially, with potential to extend. Working 40 hours per week Monday to Friday. This is an office based role with no home working offered.

Main purpose of the Role:
The Customer Service Administrator - Pricing Administrator is mainly responsible for maintaining pricelists and special pricing agreements within SAP Order Management for a defined sales area.

Duties include:

• Enter and update pricelist into the Company pricing software (SAP)
• Liaise with sales, finance and/or product managers to resolve any price maintenance issues in a timely manner to enable on time order entry and deliveries/invoicing
• Report pricing errors and reason codes regularly
• Maintain customer master data and initiate new customer workflows
• Support other Customer Care roles if required/requested
• Support projects and process improvements to increase customer satisfaction and productivity

• Previous experience in an administrative, customer focussed role
• Strong verbal and written communication skills
• Empathetic nature
• Ability to analyse issues, think critically, and devise effective solutions
• Experience of dealing with customer complaints and inquiries
• Able to keep a calm demeanour under pressure
• Familiarity with customer service software, CRM systems, and other relevant technologies
• Effective multitasking and prioritization skills
• Attention to Detail
• Flexibility to handle a variety of tasks and adapt to changing customer needs and company policies
• Ability to retain and recall detailed information