CR3 is currently working with a leading UK insulation supplier based in Chelmsford who are looking for a Customer Service Advisor to join their team on a full-time basis. This is a fantastic Customer Service Advisor opportunity for someone who wants to learn or build on their customer service and complaint handling abilities in a busy trade environment. Benefits: 25k - 30k Company pension 20 Days holiday Xmas shut down On-site parking Customer Service Advisor Responsibilities will include but are not limited to: Responding to customer enquiries at the first point of contact from a variety of channels including, phone, email, web, and internal systems Taking client bookings Work closely with the customers to ensure customers are getting the service they have been promised Provide clear and concise responses to all enquiries and ensure all information given is correct and accurate Resolve customer issues and complaints in a timely manner or where necessary escalate following an internal process to get the best resolution for the customer Provide reactive and proactive support to increase customer retention Ensure all missed calls are followed up Provide ETAs and servicing history to customers when requested The successful Customer Service Advisor candidate will have experience working within a customer service environment, excellent communication skills, the ability to use own initiative, work well under pressure, be organised, efficient and able ..... full job details .....