John Lewis Cuts 800 Jobs in Shake-Up Plans

Posted by Nicole Williams on 24 February 2017

John Lewis is in consultation with its staff today about the proposed cut of 800 jobs, primarily in its customer catering and store administration areas. The chain say that jobs in the fashion department will be unaffected.

A plan to centralise the administration behind its carpet and curtain fitting services was announced, which details a central Customer Administration Hub rather than individual branch administration teams.

The proposal also involves a new model of customer catering in its restaurants, which will cut chefs at its stores in favour of bringing in pre-prepared meals from external suppliers.

The changes will bring in 386 new jobs, reducing the total loss to 387 roles.

“Under the plans, new roles would enable Partners to work more flexibly and ultimately open up opportunities for more skilled roles with more potential for career progression,” John Lewis said in a statement.

Operations director Dino Rocos said the plans would “allow us to modernise our business as it adapts to the changing needs of our customers and the role that shops play in their lives.”

“The proposed new structure will allow us to harness Partners’ knowledge and skills, giving them more scope to be in the right place at the right time to deliver great service to our customers when and where it’s needed. We understand that for some this will mean a period of change, and we are working with affected Partners over the consultation period to give opportunities for redeployment in new roles wherever possible,” Rocos added.